Gloweee Website Policy

Return Policy

At Gloweee, we strive to ensure you love your neon signs. However, due to the nature of our products, we have specific return guidelines:

  • Non-Refundable Products: All products are non-refundable unless they arrive damaged or defective.
  • Damaged or Defective Items: If your product arrives damaged or defective, please contact us within 5 days of delivery at [email protected]. You must provide clear photos of the item and packaging to process your claim.
    • If approved, we’ll offer a replacement or a full refund, based on your preference. We cover the return shipping costs for damaged items.
  • Custom-Made Products: Personalized neon signs are non-refundable unless they arrive damaged or defective, as they are made to your specifications and cannot be resold.
  • Order Cancellation: You may cancel your order within 24 hours of payment confirmation at no extra cost. After this period, cancellations are not permitted as your order will be in processing.
  • Non-Returnable for Change of Mind: We do not accept returns or refunds for change of mind, incorrect color/font selection, or failure to read the product description. Please review your order carefully before purchasing.

Shipping & Delivery

We’re committed to delivering your Gloweee neon signs as efficiently as possible:

  • International Shipping: Gloweee delivers worldwide to most countries. However, some destinations may be excluded due to logistical restrictions. Please contact us at [email protected] to confirm if we can deliver to your location.
  • Estimated Delivery Time: Delivery takes 2 to 15 business days, depending on your location and product type. Custom-made neon signs may take longer due to production time.
  • Order Processing: Orders are processed within 24 to 72 hours after payment confirmation. You’ll receive a tracking link via email once your order is on its way.
  • Shipping Costs: Shipping fees vary by destination and will be displayed at checkout. We offer free shipping on orders over $30 .
  • Potential Delays: Delays may occur due to customs clearance, holidays, or other unforeseen beyond our control. We’ll keep you updated if there are significant delays, but we are not responsible for customs fees or delays caused by external factors. If your order is delayed, lost, or damaged during delivery, please contact us at [email protected] within 5 days, and we’ll work to resolve the issue with a replacement or refund.

Product Information

We take pride in offering high-quality neon signs at Gloweee:

  • Quality Assurance: All Gloweee products are tested before shipping to ensure they meet our standards.
  • Product Details: Our LED neon signs are available with USB or battery-powered options. Please read the product description carefully to understand the power source, dimensions, and installation requirements before ordering.
  • Safety Instructions: To ensure longevity, avoid exposing neon signs to water or high humidity. Do not leave battery-powered signs on for extended periods to prevent overheating.
  • Warranty: We offer a 30-day warranty against manufacturing defects. If your sign malfunctions within 30 days due to a defect, contact us at [email protected] with proof of purchase and photos of the issue for a replacement or refund.
  • Damaged Items: If your item arrives damaged, please report it within 5 days of delivery, as stated in our Return Policy.

Privacy Policy

Your privacy is important to us at Gloweee:

  • Data Collection: We collect personal information such as your name, email, shipping address, and payment details to process your orders and provide customer support.
  • Data Usage: Your information is used solely for order fulfillment, shipping, and communication about your purchase. We may also use your email to send promotional offers, but you can opt out at any time.
  • Data Sharing: We do not sell or share your personal information with third parties, except as required by law or to fulfill your order.
  • Data Security: We use secure payment gateways (via SumUp) to protect your payment information. Our website uses SSL encryption to safeguard your data.
  • Your Rights: You can request access to, correction of, or deletion of your personal data by contacting us at [email protected].
  • Cookies: We use cookies to improve your browsing experience, such as remembering your cart items. You can manage cookie preferences in your browser settings.

Terms of Service

By using Gloweee.shop, you agree to the following terms:

Contact: For questions about these terms, email us at [email protected].

Accuracy of Information: We reserve the right to cancel orders due to pricing errors, stock issues, or suspected fraudulent activity.

Liability: We are not liable for delays, damages, or losses that occur during delivery due to circumstances beyond our control, such as customs issues or incorrect shipping information provided by the customer. If your order is delayed, lost, or damaged, please contact us within 5 days, and we’ll provide a replacement or refund.

Intellectual Property: All content on Gloweee.shop, including images and designs, is our property and may not be reproduced without permission.

Disputes: Any disputes will be resolved under the laws of the state where Gloweee LLC is registered.